Shipping policy

International Reach:

Shipping globally is available. See the information below.

Shipping Time & Cost:

Delivery Time: Handling time + Transit time

Handling time:

1 business day (Monday to Friday)

All items require handling time for production before shipping. 

Order Cut-Off Time:

The cutoff time is 03:00 p.m. PST (GMT-08:00) Orders placed after that, or on holidays/weekends, are processed the next business day.

Transit Time and Cost:

For United States Orders:

For International Orders:

Shipping Name	Transit Time	Shipping Charge
Free Standard Shipping	7-10 business days	Free
Express International Shipping	2-4 business days	$24.95

Tracking:

Once we hand your product to the carrier, you receive a tracking code in your email, and you can use that code to track your order from here. Please keep in mind that during high-volume periods, occasional delays may occur. If you do not receive your tracking code or cannot track your order, please email us at help@theraspinerelief.com.

Customs & Duties:

You are responsible for any customs fees. We are not liable for delays caused by carriers or customs, but we always ship your order on schedule.

Customer Happiness:

Our aim is to provide a smooth and reliable experience with every order. If you have any questions or need assistance, our customer support team is available to help.

At TheraSpine, we focus on offering a straightforward and dependable shopping experience for products such as comfort-support items, posture accessories, and practical everyday tools. When you're ready to place an order, simply proceed to checkout. Once confirmed, your order is processed and shipped within 1 business day.

Contact

If you need any clarification about our shipping services or this policy, please contact us at

Email: help@theraspinerelief.com

Address: 352 Centinary Dr, Walnut, CA 91789, United States